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Frequently Asked Questions
Privacy and Security Policy
Privacy Policy
Customer Privacy Policy has been developed as an extension of our commitment to combine the finest quality products and services with the highest level of integrity in dealing with our customers. The Policy guides how we collect, store, and use information about customers and prospects, and it will be periodically assessed against new technologies, business practices and our customers’ changing needs.
We understand the importance of privacy to our customers and visitors to our Web site. Our policy is to treat what we learn about our customers as confidential. For example, we will not give or sell confidential or personal information about our customer to any third party.
Changes
Our Privacy Policy may change from time to time. However, we will not reduce your rights under this Privacy Policy without your consent. In the event of a change, we will post any privacy policy changes at this location.
How We Use Your Personal Information
This policy covers how we treat personal information that we collect and receive. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
Information Collection and Use
We collect personal information when you register with us, we may combine information about you that we have with information we obtain from business partners or other companies.
We collect information about your transactions with us and with some of our business partners, including information about your use of the products and services that we offer.
We automatically receives and records information from your computer and browser, including your IP address, cookie information, and certain software and hardware attributes.
We use information for the following general purposes: to customize the content you see, fulfill your requests for products and services, improve our services, contact you, conduct research.
Confidentiality and Security
We limit access to personal information about you to employees and consultants who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.
As we collect and use information about our customers, we may contract with vendors to assist us in processing that information. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide services to our customers
Cookie Utilization
Each time a User logs onto the Service, certain information, including the username, sms number, email address and internet protocol addresses, will be processed by the Service application software. This information is used to manage the User’s account, Services and personalized features. We may match the user name to personally identifiable information in order to provide the User with Services that User is entitled to use and provide relevant information. Subscriber will clearly and conspicuously notify all Users and other persons or entities using the Service of the foregoing collection, transmission, and use of the data, including any Personal Data contained therein. Subscriber will obtain all necessary consents from their Users and other personnel, persons or entities using the Service.
If you are having issues login in you may need to reset your password. There are two ways to reset a password.
1) go to the Login page and click on "Forgot password". Next, enter your email address and if it is recognized by the system you will receive and email with a link to the Reset Password page. On the Rest Password page you will enter your new password twice and enter.
2) If you are already logged into the store you can go to My Account then hit edit on the your personal overview. Once you are on the Edit My Account pager select the "Click here to change your password" link to go to the Reset Password page.
Go to Account Activity to view all documents related to your account. These can include: saved carts, quotes created by a sales rep, orders, invoices and RMAs (invoices and RMAs only when available). Just select the sub-tab of the document type you have access to review, make sure the date range and and the document status filters you need are selected.
To run reports on your account's activity go to My Account and click the Reports link. From the Report section you can select a report type (Contact,Category, Mfr (Manufacturer) Part#, Manufacturer (name), or Top Purchases) then select a document type and desired date range. To customize it you can select column values that you want to see in your report, some reports can have subtotals, be sure to look at the sub-total options at the bottom of the column value selections. Run your report.
If you create a report that you need to run on a regular basis remember to add it to your Saved Reports. Next time you need to run it, simply go to Saved Report and select the one you want.
Save Cart and Create New will take all the items in the current cart and save it into your Account Activity. In the process it will empty the cart which will allow you to start anew with adding items.
My Favorites is a single list that you can use to keep items you purchase regularly or are interested in purchasing. From any product page you can select Add to Favorites, customize the name of the item, and save it to your list. This list can be accessed by selecting Favorites, "Favorite Products". To edit this list, fist click on the "View" icon (magnify glass) to reach the list view of all the items, and then select the "Edit" icon (pencil) to go into edit mode.
Company Favorites Lists
Some of our customers have been assigned one or multiple company favorite lists. These can be accessed by selecting Favorites, then under "Company Favorites Lists" by selecting the name of one of the available lists. From this list you can change quantities add multiple products at once to your cart. Some users may have access to copy, edit and delete lists based on user rights settings.
When available, invoices can be paid by credit card. To pay by credit card, go to the invoice you want to pay and click on the Pay by Credit Card button at the bottom of the page. Complete the payment form and submit to make the payment. You should receive a confirmation email in your inbox to the email recorded with your account.
When you see Call in the pricing column it means pricing for that item fluctuates in a very frequent bases and you need to contact a sales rep for an accurate price.
Use Ask Sales for submitting an email to a company sales representitive for questions on products, assistance with a shopping cart or for requesting a quote. Please remember to include as much detail as possible and/or document attachments for any request.
We understand how important it is to feel confident in the product you are selecting. Unfortunately, we do not always have the detail you might need on every product. If you have a question on one of our items please use the Ask Sales form to request additional information.
Privacy and Security Policy
Privacy Policy
Customer Privacy Policy has been developed as an extension of our commitment to combine the finest quality products and services with the highest level of integrity in dealing with our customers. The Policy guides how we collect, store, and use information about customers and prospects, and it will be periodically assessed against new technologies, business practices and our customers’ changing needs.
We understand the importance of privacy to our customers and visitors to our Web site. Our policy is to treat what we learn about our customers as confidential. For example, we will not give or sell confidential or personal information about our customer to any third party.
Changes
Our Privacy Policy may change from time to time. However, we will not reduce your rights under this Privacy Policy without your consent. In the event of a change, we will post any privacy policy changes at this location.
How We Use Your Personal Information
This policy covers how we treat personal information that we collect and receive. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
Information Collection and Use
We collect personal information when you register with us, we may combine information about you that we have with information we obtain from business partners or other companies.
We collect information about your transactions with us and with some of our business partners, including information about your use of the products and services that we offer.
We automatically receives and records information from your computer and browser, including your IP address, cookie information, and certain software and hardware attributes.
We use information for the following general purposes: to customize the content you see, fulfill your requests for products and services, improve our services, contact you, conduct research.
Confidentiality and Security
We limit access to personal information about you to employees and consultants who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.
As we collect and use information about our customers, we may contract with vendors to assist us in processing that information. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide services to our customers
Cookie Utilization
Each time a User logs onto the Service, certain information, including the username, sms number, email address and internet protocol addresses, will be processed by the Service application software. This information is used to manage the User’s account, Services and personalized features. We may match the user name to personally identifiable information in order to provide the User with Services that User is entitled to use and provide relevant information. Subscriber will clearly and conspicuously notify all Users and other persons or entities using the Service of the foregoing collection, transmission, and use of the data, including any Personal Data contained therein. Subscriber will obtain all necessary consents from their Users and other personnel, persons or entities using the Service.